January 9, 2025
BLUF: Nothing here is gospel truth, we just want to share some experiences and information on IT, computer, and other technical issues that seem to pop up on us at times. We are NOT the experts. What we can say as gospel however, is that personal information you provide on the pages must match your DEERS record information.
AFN Decoder Box - Register or Renew
- Go to the AFN website https://afnconnect.myafn.dodmedia.osd.mil/pw/, scroll to the bottom and click Continue
- Select Register and activate or renew my decoder’s registration (you can also Deregister or verify whether an encoder will work with AFN) and then click Next
- Select the type of Decoder box you have, enter the appropriate ID numbers, and click Next
- Fill in the information blocks, then select Agree at the bottom, and and click Next.
- Then wait for the email message they send you with instructions.
Example screens
AFN Helpdesk
Call +1 (951) 413-2339 / DSN (312) 348-1339 or email sathelpdma@mail.mil
Ensure you have your decoder's unique identification numbers, found on the label of the decoder
- Cisco decoders include the UA and TID numbers
- AFN7500HD decoders include the S/N and NSC ID numbers
- Harmonic decoders include the S/N and CAS ID numbers
ID.me
This is my preferred logon account method. Creating an ID.me account and verifying your identity for the account is basically done in one of two ways: by using a U.S. phone, or via a video call with a trusted agent to verify you. Their online process is pretty straight forward, just follow the buttons. The processes are lengthy and I noticed today, 4 Dec 2024, while assisting someone, that the screens and options are slightly different than when I did mine a few years ago. But, the overall process was the same, just different enough to where I am not adding any screenshots or step by step procedures here.
You need an email address. If creating an account for your spouse, or rather helping your spouse in creating an account, they need their own email address. Can't use yours. Initially it is easy to create the account. The first time you log in with this new account however (i.e. logging into SSA or VA), ID.me requires you to perform a one-time verification of yourself, which is where the below options come into play.
- Using a U.S. phone: They will have you take a picture of your documents with that phone, which is sent to them.
- Video Verification Call: If you don't have a U.S. Phone, then select this method of a Video Call, which will include uploading photos of documents online, and then a video call with a trusted agent to verify what you just submitted. Only takes a couple minutes, and it is an internet video call - no need for Zoom or Skype or anything. It's done online.
Documents
You will need a combination of several documents such as your Social Security card, Passport, Drivers License, W-2, 1099's, and others. The website has a list showing the options, but it isn't until you begin the process and get several screens in until you reach it. There is a SAVE & EXIT button along the way. If you SAVE & EXIT you will receive an email with a link that will take you right back to the spot you exited from.
Help With ID.me
If you have issues with anything related to creating an ID.me account or using your account, go to their online help section at https://help.id.me/
LOGIN.gov
Creating a LOGIN.gov account is not difficult, BUT it does require an unexpired state issued U.S. Drivers License. There is no work around or option that removes this requirement. If you do not have an unexpired state issued drivers license then don't even bother with LOGIN.gov. Use ID.me.
When you’re ready to create your secure Login.gov account, you’ll need to provide a few pieces of information:
- Personal email address (not work address)
- Secure password at least 12 characters
- Authentication method such as: Face or touch unlock, Security key, Authentication app, Text/voice message (U.S. phone), Backup codes
- Prove your identity using a Social Security Number, U.S. address, and/or U.S. state-issued unexpired ID.
Help With LOGIN.gov
If you have issues with anything related to creating an LOGIN.gov account or using your account, go to their online help section at https://www.login.gov/contact/
