DEERS ID Card Info and Contacts

What is DEERS - Defense Enrollment Eligibility Reporting System

The Defense Enrollment Eligibility Reporting System (DEERS) and the Real-Time Automated Personnel Identification System (RAPIDS), commonly called DEERS/RAPIDS, is a computerized DOD program servicing United States Service members, military retirees, 100% VA Disabled Veterans, dependents, DoD Civilian employees, DoD Contractors, Foreign National employees, and Foreign Military worldwide. The DEERS/RAPIDS program is managed by the DOD agency Defense Manpower Data Center. DEERS is the actual database(s) of the system, while RAPIDS is the frontend application that issues ID cards and collects data. DEERS/RAPIDS offices issue two types of DOD ID Cards: Common Access Card (CAC) with an integrated chip to employees requiring Public Key Infrastructure access with a PIV certificate, and U.S. Identification Card (USID) for all others to include our Retiree and Dependent ID cards. In Korea, there are DEERS/RAPIDS ID Card Offices at all the U.S. military bases. Click here to see a list of current ID Card Offices in Korea and their locations, hours and any contact information. ID Card offices in Korea are walk-in service, no appointment necessary, except the Navy base Chinhae.

'SSN' vs 'ITIN' vs 'TIN' vs 'FIN'

When a foreign-born spouse who does not have either a Social Security Number (SSN) or an IRS Tax ID Number (ITIN) is enrolled into DEERS, the ID card operator will select an automatically DEERS generated Personal Identifier for them, either a Temporary ID Number (TIN) or a Foreign ID Number (FIN). TIN’s start with the number 8. FIN’s start with the number 9. The ID card operator will determine which number is to be used based on the specific situation.

TINs are just that, temporary, assigned to give the sponsor time to get your new spouse an SSN or an ITIN. A TIN does not expire, but the Direct Medical Care does. A TIN is valid for 90 days, with the option to be extended twice for 90 days each. Once that time period is over, Direct Care ends. TRICARE is not affected. A FIN on the other hand, has no such time limitation, but there are limits to who is eligible for a FIN.

DEERS does not generate SSN's or ITIN's. Also, do not confuse the SSN. ITIN, TIN or FIN with a DOD ID Number (DODID). Every person enrolled in DEERS has one, and one only, unique DODID number - everybody.

DMDC Contact Info for DEERS/RAPIDS Issues

FYI: TRICARE website maintains an excellent updated DEERS Contact Page at https://www.tricare.mil/deers

DMDC/DEERS SUPPORT OFFICE (DSO) for Beneficiaries inquiring about their own DEERS record, DoD Benefits and Entitlements or TRICARE eligibility
Toll-free: 1-800-538-9552
0800 - 1600 Eastern Time
0500 - 1700 Pacific Time
Mon - Fri. Closed all federal holidays
TTY/TTD: 1-866-363-2883
FAX updates to 1-800-336-4416 (Primary) or 1-502-335-9980 (Alternate)https://milconnect.dmdc.osd.mil/milconnect
DMDC Support Center (Help Desk)
Toll-free: 1-800-477-8227
24/7
dodhra.knox.dmdc.mbx.dmdcbenesupport@mail.mil
UPDATE YOUR DEERS CONTACT INFORMATION:
Logon to milconnect: https://milconnect.dmdc.osd.mil/milconnect/
MAIL UPDATES TO DMDC:
Defense Manpower Data Center
Attn: COA
400 Gigling Rd
Seaside, CA 93955-6771
ID CARD OFFICE ONLINE: Manage sponsor or family member ID card information, or find a RAPIDS ID Card Office
https://idco.dmdc.osd.mil/idco/

DEERS/RAPIDS ID Card Offices in Korea

USAG Yongsan

DEERS/ID OFFICE
Yongsan Garrison HQ
Bldg. 2372, Rm 116 (far end of the building near Barber Shop)
DSN 315-722-4225/5453
Comm 0503-322-4225/5453
Mon - Fri
0800 - Last Customer 1500
Open during lunch
No Appointments Necessary

USAG Humphreys

DEERS/ID OFFICE
Timothy Maude Hall
Bldg. P6400, Rm. F104 (OneStop)
DSN 315-757-2102
Comm 05033-57-2102
Mon - Fri 0830 - 1630
Open during lunch
No Appointments Necessary
Appointments for VIPS is available

USAG Casey

DEERS/ID OFFICE
Maude Hall Bldg 2440, 1st Floor
DSN 315-722-1680/4068
Comm 05033-22-1680/4068
Mon - Fri 0800 - 1700
Closed for lunch
No Appointments Necessary

USAG Daegu

DEERS/ID OFFICE
Camp Walker
Bldg 330 Rm 128D
DSN 315-763-4879
Comm 05033-63-4879
Mon - Fri 0800 - 1700
Open during lunch
No Appointments Necessary

USAG Yongsan K-16

DEERS/ID OFFICE
Community Activities Center (CAC), Bldg S302 Rm B107
DSN 315-722-8107
Comm 05033-22-8107
Mon - Fri 0800 - 1600
Closed for lunch
No Appointments Necessary

Osan Air Base

DEERS/ID OFFICE
51st FSS/FSPS, Building 936, Room 117
DSN 315-784-6279
Comm 0505-784-6279 or 82-31-661-6279
Appointments take priority over walk-ins
Schedule Appointment https://www.51fss.com/military-personnel-flight-mpf/

FAQ's DOD ID CARDS

Why does my Blue Retiree ID have INDEF as Expiration Date when I am not 65 years old yet?

Your Blue Retiree ID card was most likely issued to you prior to a change made to the INDEF policy on the front of your ID card.

For many years the Blue Retiree ID said INDEF (Indefinite) on the front and your actual 65th birthday date on the back... in small text. Actually it was the date of the month prior to your 65th birthday, but regardless, it was on the back in small text and rarely noticed by some.

The INDEF on the front gave many retirees a false sense of security about their ID card, because they in fact were NOT INDEF (if not 65), but retirees paid little attention to that and many failed to watch the date on the back, thus lost their TRICARE because they failed to obtain Medicare Part B as they turned 65.

The DOD directed DMDC to replace INDEF and place the date on the front of the ID card, the same date as on the back, to help remind retiree cardholders of the Expiration Date.

How long can my Dependent Children keep an ID card?

There are 3 scenarios to this.

As a standard, dependent children are eligible for ID cards up until they turn 21 years old.
Dependent children who are Full-time Students enrolled in a college are eligible for an ID card up to the age of 23 years old.
Dependent children of Sponsors who enroll them in the TRICARE Youth Program, a program the sponsor pays for, are eligible for an ID card up until age 26.

Is it mandatory to replace my "valid" legacy laminated ID card with a new USID plastic card?

IT'S COMING in 2026, BUT NOT MANDATORY YET
DOD has put an expected date of 2026 out there to have all legacy Teslin ID cards. ATTRITION, however is the key word in this process. It is expected that by 2024 all, or most, expiring legacy IDs will have been replaced through expiration attrition. This leaves the INDEF ID cards to be replaced, which is where the 2026 date comes into play. All legacy Teslin laminated ID cards should be replaced by 2026 with the white plastic USID ID cards.

About the Next Generation Uniformed Services Identification Card
https://www.cac.mil/Portals/53/Documents/FAQs_Next%20Gen%20USID%20Card.pdf?ver=2020-07-27-143939-847

How do I update or correct the personal information on my DEERS record?

You can update your address and/or phone number on your DEERS record by going to the DMDC MilConnect page and then to the My Profile page. After you make changes on your Personal tab, remember to submit your changes to make sure your updates are made in DEERS.

Note: If you are covered by TRICARE, you might prefer to make changes that affect your coverage options (such as your residence address) in MilConnect's Beneficiary Web Enrollment (BWE). With BWE, you can immediately select coverage options available in your new location.

References:

Does a Disable Veteran get a DEERS/RAPIDS ID card?

Yes, if you are 100% Permeant disabled with a letter from the VA, then you are entitled to a DoD Disable American Veterans (DAV) ID card. This is pretty much the same as a Retiree ID card and allows base access, PX/BX, Commissary and MWR privileges. 100% disabled veteran's will need to take a copy of their rating with them to the RAPID ID site to be issued the ID.

No, if you are 0%-90% service-connected by VA, you are not eligible for an ID card.

A VA ID card, VHIC card, does not give PX/BX, Commissary and MWR privileges as it does CONUS, unless you can obtain an Exception to Policy (ETP) from USFK J1. You would apply for that at a Ration Control office.

Where are the DEERS/RAPIDS ID Card Offices in Korea?

Click Here for ID Card locations in Korea

Phone Numbers:

USAG Yongsan: DSN 315-738-4835
USAG Humphreys: DSN 315-757-2102
Camp Casey: DSN 315-722-1680
USAG Daegu, Camp Walker: DSN 315-763-4879
K-16: DSN 315-741-6461

How can I get a new ID card if I visit the Philippines?

It's difficult! You need to make an appointment online with JUSMAGPHIL, who manages and operates the DEERS/RAPIDS ID Card program. I have heard horror stories about making an online appointment with them, so better to just email them at ManilaDODID@state.gov

When can I actually get my INDEF card as my 65th birthday approaches?

You can get your new RETIREE INDEF ID card anytime during the month prior to your birthday, prior to your current card expiring EXCEPT on the 1st of the month in Korea due to the time zone difference with the U.S. Just visit an DEERS/RAPIDS ID card office.

Make sure you have enrolled in Medicare Part B. By not doing so it does not affect getting your INDEF ID card, but does negatively impact your TRICARE.
Remember, AFTER THE 1st of the month due to the time zone difference between Korea and the U.S., because anything done here on the 1st is still yesterday CONUS.

DEERS ID Card Info & Contacts